How We Work

How We Work

Choose your own adventure · Everyone works from their own home or office, and we’re spread out all over the world — Germany, Philippines, Hawaii and mainland USA. We track our projects within HelpScout, Trello, and Slack chat transcripts. Because of the geographic variance, we’re active pretty much 24/7. We care about the work you produce, not just the hours you put in.

Coming on board · When you make it past the interview stage we’ll do a project together on contract, typically lasting between 1-6 weeks depending on how much time you can spend, to see how we work together. When you join full-time, regardless of your position, you are likely to do customer support for your first three weeks. We believe this early connection with the people who use our products is irreplaceable.

Our Development Process

Data-informed, user-driven · For every feature we launch, we gather metrics about its usage, interaction, and growth in addition to listening to the feedback we get through HelpScout. This helps us inform decisions about where things need to go. It’s not uncommon to launch a feature and then revise it several times over the next week.

We iterate quickly and push out solutions to customers as often as twice a day (and even more often as we add staff). You’ll be expected to think on your feet a lot — identifying solutions to implement, coding and documenting them, and providing customer support for the pioneers that look forward to using the new features — all with minimal direction.